Last Ammended: 19 September 2008
Welcome to NetCalls4Less frequently asked questions section. Here you will find comprehensive and simple to understand answers to a wide range of popular queries. If you can't find what you're looking for then click here to contact our Customer Support Team.
GETTING STARTED
ENHANCE YOUR CALL QUALITY
REGISTRATION & PAYMENT OPTIONS
TROUBLE SHOOTING
FURTHER ASSISTANCE
How Does NetCalls4Less Work?
- NetCalls4Less is a free piece of software that lets people with a PC, Internet connection and headset, make calls to any phone in the world at amazingly low price. When you use NetCalls4Less to make a call, it travels through the Internet from your PC to your call destination and is then passed over to the local phone system.
- Our system lets us provide fantastic call quality and great call rates that are not just cheaper than your normal phone provider but cheaper than most alternative Internet phones too!
- Click here to download our software now if you have not done already.
How do I Make my First Call?
- Making your first call with NetCalls4Less is simple. Once you have logged in to your phone using your registered email address and the PIN number that was emailed to you at the same address, enter the phone number you wish to call using the dialpad on screen or the numeric keys on your keyboard. Remember to include both the national and international dialing codes for where you wish to call.
- Once you are happy that the number is correctly formatted, click on the 'call' button or press 'enter' on your keyboard. You should now be connected to the dialled number as you would be with an ordinary telephone.
- After you have finished the call remember to press the 'end' button on the phone software or the 'escape' key on your keyboard.
How do I Find the Correct International Dialling Code?
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How do I Know my Phone is Working Properly?
- After you have registered and successfully logged into your NetCalls4Less account you can make sure your Internet Phone is working correctly by checking the Internet Phone is displaying 'Ready to call'.
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How do I Maximise the Quality of my Call?
- Besides a PC connected to the Internet, for NetCalls4Less to function properly you will need a 'full duplex sound card' (just about every PC has one of these as standard), speakers, and a microphone or a simple headset. However, to enjoy the best sound quality we recommend that you opt for the headset option as your PC speakers can sometimes feedback into the microphone, resulting in an echo on your call.
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By clicking the 'menu' button on your NetCalls4Less software phone and selecting the 'Audio Mixer' option, you can adjust your sound settings to their optimum for use with your phone. We recommend that you adjust the following settings for the best call quality:
- Change the 'Speakers' attribute to 50%
- Change the 'Listen' attribute to 50%
- Change the 'Mic' attribute to 40%
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Nobody Can Hear me When I Call
- Your Windows audio settings may not be configured correctly. To check if they are working, click on 'Start', 'Programs', 'Accessories', 'Entertainment' and select the 'Sound Recorder' application. When it opens, click on the red button to record your voice and then play it back. If you can hear yourself talking then your Windows audio configuration is working satisfactorily.
- If you can not hear your recording then follow the steps below:
- In the 'Sound Recorder' application click on the 'Edit' menu and select 'Audio Properties'
- Ensure that you select the soundcard you are using on both boxes for 'Preferred Devices' e.g. if your soundcard is a 'SoundMAX Digital Audio', you would have to select it on 'Sound Playback' and 'Sound Recording'.
- Now click on 'Volume'
- In the new window make sure your microphone is selected or not set to mute and that the sound level is not too low.
- We also advise you to tick the box for 'Use only preferred devices' in Audio Properties. (users of Windows 98, ME, 2000, XP and VISTA).
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Why Can't I hear a Dialling Tone?
- A dialling tone is provided by your traditional phone company as an indication that your service is available and ready to dial. The NetCalls4Less Internet phone does not provide a dialling tone as there is no handset to lift. Instead you will know that your software phone is ready to call by the words 'Ready to Call' being visible on the phone's screen.
How do I Make my First Payment?
- Payment for NetCalls4Less can easily be made using all major credit and debit cards listed below:
- Visa (excluding Electron)
- Visa Delta
- MasterCard
- Solo
- Switch
- American Express
- Diners Club
- To make your first NetCalls4Less payment simply click on the NetCalls4Less icon on your desktop. Once your phone software has started up you will be presented with a 'Buy Call Time' button. Click on this to be taken to our payment pages.
- When making a payment, please make sure that you follow these simple guidelines:
- Enter your credit card number without any spaces.
- Ensure that your payment is completed within 10 minutes of entering your credit card details
- The address you enter on the payment page must match the billing address for the payment card you use to buy credit
- Make sure that your Internet security settings are set to medium or medium-low level. These can be found by opening your Internet browser opening the 'Tools' menu and selecting 'Internet Options', 'Security' and then 'Default Level'..
How do I Top up my Account?
- To buy more call time when your first payment has run out, simply log into your account on www.netcalls4less.com and click on the 'Buy Call Time' button.
- Please note that you will only be able to purchase additional call-time for your NetCalls4Less account once your balance has fallen below the following level:
- GBP = £100
- EUR = €100
- USD = $100
* Please note that you cannot make a further payment within 24 hours of a previous payment.
How do I Change my Email Address or Postal Address?
- You can update your registered details at any time by either logging into your account on our website or by clicking the 'My Account' button on your phone software. There you will find a 'Change Details' button. Click on this button and change your details on the following page.
- When you have finished updating your records click on the 'Update' button at the base of the page. You will then be asked to enter your PIN to confirm the changes.
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Why is my Payment Not Being Accepted?
- To ensure that your payment can be processed, please ensure that your Internet security settings are set to 'medium' or 'medium-low'.
- You can check that this is the case by opening an Internet browser window and clicking on 'Tools', 'Internet Options', 'Security' and then 'Default Level'.
- Once you have updated your settings, make sure you close your NetCalls4Less browser window and open it again before attempting to make a payment.
- If this does not resolve your problem then one of the following may be an issue:
- One of the fields on the payment page are incorrect.
- There may be a problem with your credit card or you may not be permitted to make international or online payments.
- We may be experiencing exceptionally high transaction traffic, in which case you will need to try again later.
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My Phone Display Says 'Searching' or 'Disconnected'
- If your NetCalls4Less software phone displays 'Searching' or 'Disconnected' your phone may be having trouble connecting to the Internet. Check that your Internet connection is operating correctly and then restart your phone.
- If your phone is still displaying 'Searching' or 'Disconnected' your PC firewall or the firewall in your ADSL modem may be preventing NetCalls4Less software communicating with our network. In this instance please contact Customer Services for hands-on assistance in fixing this problem.
Why Does my Call Not Connect?
- When your Internet Service Provider (ISP) is extremely busy or you have a large number of users all browsing the Internet using your Internet connection simultaneously, your ability to connect with our service can be compromised. Please redial the number you wish to call a few times if you experience this problem, allowing a few seconds between each attempt.
Connectivity Plugin
- If you are instructed by customer services to download the Connectivity Plugin then click one of the links below. Once downloaded, run the installation file and follow the on screen instructions.
Download Plugin: .zip File or .exe File
